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Solutions Rooted In Experience

This is a compilation of Enabling Technologies' solutions that are provided to their valued clients. Their team of Cloud Strategy Advisors, Solution Architects, IT Consultants, and their most elite partners like Microsoft have designed these solutions to take on some of the biggest challenges companies are facing in the market today.

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    FAQ + Bot (Microsoft Virtual Agent) 

     

    https://github.com/OfficeDev/microsoft-teams-apps-faqplus/wiki#faq-plus 

    Chatbots on Microsoft Teams are an easy way to provide answers to frequently asked questions by users. However, most chatbots fail to engage with users in a meaningful way because there is no human in the loop when the chatbot fails to answer a question well. 

    FAQ Plus bot is a friendly Q&A bot that brings a human in the loop when it is unable to help. A user can ask the bot a question and the bot responds with an answer if it's in the knowledge base. If not, the bot offers the user an option to "Ask an expert", which posts the question to a pre-configured team of experts to provide support. An expert can assign the question to themselves, chat with the user to gain more context and add the question to the knowledge base from using a messaging extension so that the next user to ask that same question will get an answer from the chatbot! 


    Engagement: 

    Day One - Envisioning workshop to determine the possibilities 
    Day Two – Define the functionality, sources of information, and administration and updating 

    Day Three – deploy the FAQ+Bot in azure and train the administrators  
    Day Four – Deploy to Microsoft Teams, test, and plan the Adoption and Roll Out  

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